Privacy Policy
We value your trust and take the protection of your personal information seriously.
When you use our website (https://solutioner.co), get in touch or deal with any of our team members, you share some of your personal information with us.
This policy outlines how we collect, store, secure, use and share your personal information.
If you have any questions about the policy, please email privacy@solutioner.co.
What is personal information?
Personal information is defined in the Privacy Act 2020. It means information about an identifiable individual and refers to any information which may be able to identify you, like your name, email and your IP address.
What personal information do we collect?
Depending on how you interact with us, ther personal information we collect from you may include:
- Your name, email address, what you need help with and when you’re looking to start an engagement
- As with many other websites, tracking technologies, such as “cookies”, are used to obtain certain types of information, like current location of your device, type and version of your browser and other device metrics when you visit out website.
How do we collect personal information?
Generally, we only collect personal information directly from you, like when you get in touch or use our website, but in some cases, we do collect it from other sources as described below.
We collect personal information from you, when you:
- Visit our website
- Communicate with us
We may collect personal information from other sources, for example:
- We collect information about how you browse our website
- Tracking technologies, like ‘cookies’, are used to obtain information when you visit our website
How do we use personal information?
It’s our responsibility to make sure your personal information isn’t used for anything other than what you permit us to use it for, as set out in this Privacy Policy.
There are various ways in which we may use your personal information, including to:
- Provide services to you.
- Improve our services, including our range of services generally, and to make sure that they stay relevant and of interest to you.
- Communicate with you to assist us in answering your enquiries.
Who might we share personal information with?
We understand that your personal information belongs to you, and that you trust us to keep it safe and secure. It’s a responsibility we take seriously and we’re committed to protecting your personal information. Like most businesses, we work with third parties so we can provide you with better experiences. This means we may share personal information we hold. This may include sharing information with the following businesses:
Our service providers
We work with carefully selected service providers that provide us services and carry out functions on our behalf. We may share your information with them, to enable them to provide those services and functions. These include:
- Advertising, social media and search engine companies, like Google and Facebook, where we pay for advertisements to be shown. We provide them with a limited amount of your information, to help them target this advertising for you on their platforms.
What are your responsibilities?
We take great care to protect your privacy and make sure your personal information is secure, however there are some responsibilities that you have that you need to be aware of.
- You’re responsible for making sure your Internet browser, software and computer system are secure and up to date (like making sure they are free and secure from viruses).
- We rely on you to update us if your contact details change (please email privacy@solutioner.co).
How can you access or correct your personal information?
You can ask to access your personal information, or correct it, at any time by emailing privacy@solutioner.co. Before we provide you with access to your information, we may require some proof of identity.
Contact us
We’re committed to protecting your privacy, and making sure you’re comfortable with the way we handle your personal information. If you have any questions or concerns, please email privacy@solutioner.co.
Updates to this Privacy Policy
We may need to update this Privacy Policy from time to time, to reflect changes in the law or changes to our services.
By continuing to use our website or services, you confirm that you agree to our updated Privacy Policy.
This policy was last updated on 1 May 2024.